Application Development Manager

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Mountain View
Mozilla is looking for an experienced Application Development Manager to lead our Service Management development capability as we continue to build out various applications for Mozilla. Are you passionate about building ServiceNow solutions? Do you carry the knowledge and experience to architect scalable custom applications? Do you enjoy leading a team of growing developers and partnering with vendors as needed?   As an Application Development Manager at Mozilla, you will…
  • Work alongside team members and leaders to design and deliver services built on the ServiceNow platform
  • Lead and execute on complex projects, maintain existing application technology, and articulate business value in front of both technical and non-technical customers
  • Provide expert-level support and technical mentoring and assist customers with proof-of-concept activities
  • Serve as front line manager for Application Developers supporting ServiceNow
  • Mentor application developers or business analysts in the coordination, facilitating interactive analysis and design sessions with representatives of business units
  • Ensure platform standards are established, well documented and communicated and are in-line with company expectations for standards and operations processes
  • Influence leadership, customers and partners with your experience and passion for ServiceNow, Agile development and customer success
  • Support the transformation of IT Service Management at Mozilla, by enabling process improvements through ServiceNow and sharing your experience with frameworks and methodologies including ITIL, DevOps, PMBOK, Agile, and Waterfall SDLC


You’re perfect for this role if you have:
  • Bachelor’s degree in computer science, engineering or related discipline, or equivalent combination of education and/or work experience
  • 3 years managing or leading teams (may include consulting) in strategic planning, development, implementation, and maintenance of IT system, application, infrastructure service or other technology areas
  • 3 years developing and maintaining ServiceNow platform, custom applications
  • 3 years managing multiple major development projects using agile or waterfall methodology
  • Deep understanding of project and software development agile methodologies and can demonstrate proficiency in the applied use of systems and process analysis tools
  • Leadership skills that can energize a multidisciplinary work team to respond to IT business needs
  • Experience with ITIL processes and should have experience in related tools and technologies
  • Solid project management skills, with experience in organizing, planning and executing mid- to large-scale projects from envisioning to implementation, involving internal personnel, contractors and vendors
  • Executive level presence and experience presenting to executive levels audiences
  • ServiceNow Systems Administration certification, CCMP certified is a huge plus
  • Solid verbal and written communication skills
  • Business analysis and requirements gathering abilities
  • Strong analytical, problem-solving and conceptual skills


About Mozilla

Mozilla exists to build the Internet as a public resource accessible to all because we believe that open and free is better than closed and controlled. Join us and become part of our mission to promote openness, innovation and opportunity online.

Mozilla is committed to Equal Employment Opportunity throughout our recruiting and hiring process and is dedicated to increasing diversity in our workplace.