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Firefox User Research Intern (Summer 2020)

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Team:
User Experience
Locations:
Mountain View

Mozilla is hiring a User Research Intern onto our technical team at our Mountain View office!

We are engineers, designers, makers, and problem solvers. We work in the fishbowl known as the open source community, with a clear focus on making the Web better. Working with us, you’ll help build interesting new features, improve Mozilla products, and explore new product directions. To be part of the team, we ask that you be user centered, technically-curious, and excited to be moving the Mozilla mission forward. 

As a part of our Mozilla Internship Program, you will:

  • Impact challenging projects influenced by our family of Mozilla products in and outside of the Firefox web browser (accessibility, voice design, developer tools, mobile, and mixed reality), Rust, Pocket, and more
  • Be mentored by a fellow teammate and someone who shares the same values
  • Do real work on real projects and make contributions that will impact hundreds of millions of users
  • Participate in social events with your fellow interns (amusement parks, ice cream and boba socials, board game nights, escape rooms, and painting parties)
  • Meet with Mozilla leaders including our CEO, Executive Chairwoman, CPO, Chief R&D Officer, CMO, and Executive Foundation Director
  • Present your work to Mozilla leaders and fellow team members

Perks include:

  • Market competitive pay
  • Catered lunches, snacks, and drinks
  • Housing service or housing stipend provided 
  • Flights and ground transportation to and from internship
  • Work visas sponsored
  • Attendance at our bi-annual All Hands Meeting

Application and Interview Process

  • Recruiting begins in September, and we hire on a rolling basis through March. While there is no set application deadline, we do have a limited number of positions open each year, so please apply early!
  • Locations include Mountain View, San Francisco, Toronto, Berlin, and Paris. Please refer to our internship listings for specific locations offered by position.
  • Process starts with a resume review followed by a HackerRank challenge (technical) or document submission (non-technical).
  • Upon passing, you will partake in two technical and/or behavioral interviews with team members (coding and/or situational questions are fair game) followed by a hiring manager interview and ultimately, an offer decision. 

We have a position open on the following team:

Firefox User Research Intern (Mountain View, CA)

The Firefox User Research team focuses on understanding user behaviors, motivations, and needs through quantitative and qualitative methods. We use observational techniques, surveys, and task analysis methods to inform product design and development. Our research is typically conducted with recruited participants. We are seeking an intern to partner with us on Firefox user research work. 

Basic Qualifications: 

  • Currently enrolled in a Bachelor’s or Master’s degree program in Computer Science, Computer Engineering, or a related technical discipline
  • Graduation date starting December 2020 and onward 
  • Or a recent graduate from a Coding Academy (within the last year) 

Preferred Qualifications:

  • Understanding of user research methods, project scoping, and interview techniques
  • Excellent research and writing skills 
  • Strong communication and social skills 
  • Strong analytical and critical thinking skills 
  • Excellent organization, time management, and interpersonal skills 
  • Ability to interpret large amounts of data, multi-task, and produce results independently and collaboratively in a team 
  • Empathy for users, passion for using data to make product decisions, experience with user research techniques

About Mozilla 

Mozilla exists to build the Internet as a public resource accessible to all because we believe that open and free is better than closed and controlled. Join us and become part of our mission to promote openness, innovation and opportunity online. 

Mozilla is committed to Equal Employment Opportunity throughout our recruiting and hiring process and is dedicated to increasing diversity in our workplace. 

#LI-AY1

User Experience: Open Positions


Why Mozilla?

At Mozilla, we’re serving humanity—by maintaining a safe, open internet—while also helping the individual humans employed here to reach their personal and professional goals. With a relatively small team serving hundreds of millions of people, a culture of exploration, and a commitment to mentorship, opportunities abound to learn and grow at Mozilla.


Our values drive our actions

  • Purpose is built into our work, with our mission driving every decision
  • We challenge assumptions, the status quo, ourselves, and each other
  • We are transparent: in our code, our business partnerships, and our everyday interactions
  • We seek out people from diverse backgrounds and with perspectives different from our own
  • We pair purpose with performance and put people ahead of profit

Our impact is global

  • 1000+ paid staff from over 30 countries
  • Thousands of volunteer contributors across six continents
  • 10 global offices: Mountain View, San Francisco, Portland, Vancouver, Toronto, Paris, London, Berlin, Beijing, and Taipei
  • Hundreds of home offices globally

Our benefits are world-class

  • Flexible work environment (nearly half of Mozillians work remotely)
  • Industry-leading paid parental leave (up to 26 weeks of fully paid leave for childbearing parents and up to 12 weeks for non-childbearing parents)
  • Reimbursement for professional development (up to $3,000/year)
  • A work setup including the latest hardware and software of your choice
  • Wellness programs — we reimburses up to $1700/year for expenses like child and elder care, mental wellness, and personal enrichment