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Community Media Manager


Team:
Marketing
Locations:
Remote Canada, Remote US
Location Details: Mozilla’s North American office locations include San Francisco, CA, Portland, OR, and Toronto, Canada. We are also open to you working from your home office anywhere in the US or Canada for this position.

The Challenge

Are you eager to build a better internet? Join Mozilla’s marketing team as Community Media Manager. This is an individual contributor role reporting to our Director of Corporate Communications who is part of the communications leadership team under Mozilla’s Head of Global Communications.

The Role

You will drive the development of an active and engaged amplification network for Mozilla. You will build narratives, campaigns, and stories that promote Mozilla and its products within core communities -- from developers and technologists to policymakers and civil society groups. You will demonstrate your deep understanding of where these audiences “live” online and off. You will use your influence and relationships with the media they consume to develop a robust and active community in support of Mozilla. You’ll place stories in the consumer, business and tech media, and use a variety of social platforms, as well as live events to build opportunities for community partners to serve as Mozilla surrogates.

What you’ll do: 

  • Partner internally and externally to identify new community audiences for Mozilla to establish relationships with. 

  • Develop strategic and creative plans to bring these groups into Mozilla’s fold, crafting mutually beneficial content and partnership opportunities. 

  • Activate and work in partnership with these constituencies to achieve Mozilla’s goals and business objectives, developing compelling shareable content and activations to engage these audiences and the press. 

  • Lead on responding to inquiries from these communities and handle crises and issues as they emerge. 

  • Work cross-functionally in a fast-paced, changing environment. You'll be able to spot issues before they happen and proactively drive responses.

What you’ll already have:

  • Demonstrated ability in media relations or content, influencer, or partnership marketing and existing media relationships.

  • Knowledge of online communities and platforms; and comfort navigating them.

  • A proven track record developing surrogate networks, partnerships and content plays.

  • Excellent copywriting, editing and presentation skills, sharp editorial judgment and sensibilities.

The Team

Mozilla is a mission-driven organization of 800+ people that exists to keep the internet open and accessible to all. Working on our own, with Mozilla Foundation, and with like-minded communities, Mozilla Corporation achieves this end by building and investing in non-creepy products and services that build both social and economic value, and give people privacy and data-respecting alternatives to Big Tech.

Mozilla Marketing is a lean, agile organization of roughly 50 people whose size belies its power. This team supports multiple business units and projects in varying stages of lifecycle. With specialists in multiple subject areas this group operates as one team under the mantra that great marketing begins and ends with great content. You're laser-focused on attracting new users, and raising product and brand awareness by relentlessly developing, distributing and promoting compelling messages and stories through engaging and culturally relevant content.

Mozilla Communications is an arm of Mozilla Marketing comprising a three-pronged team made up of Public Relations, Social and Editorial. The tip of the marketing spear, this team earns buzz with ideas, strategies, partnerships and executions that speak to people about the things Mozilla does, says, and builds.

Mozilla Public Relations is a six-person team of communications specialists in product, corporate, policy and executive communications, and led by the Director of Corporate Communications. Together they own and bring to bear media relationships to advance Mozilla’s mission, grow brand awareness and attract new users for Mozilla products and services. They also bring insights and findings about the external landscape back into the organization and develop and support two-way surrogate relationships.

About Mozilla

Mozilla exists to build the Internet as a public resource accessible to all because we believe that open and free is better than closed and controlled. When you work at Mozilla, you give yourself a chance to make a difference in the lives of Web users everywhere. And you give us a chance to make a difference in your life every single day. Join us to work on the Web as the platform and help create more opportunity and innovation for everyone online.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race (including hairstyle and texture), religion (including religious grooming and dress practices), gender, gender identity, gender expression, color, national origin, pregnancy, ancestry, domestic partner status, disability, sexual orientation, age, genetic predisposition, medical condition, marital status, citizenship status, military or veteran status, or any other basis covered by applicable laws.

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Why Mozilla?

At Mozilla, we’re serving humanity—by maintaining a safe, open internet—while also helping the individual humans employed here to reach their personal and professional goals. With a relatively small team serving hundreds of millions of people, a culture of exploration, and a commitment to mentorship, opportunities abound to learn and grow at Mozilla.


Our values drive our actions

  • Purpose is built into our work, with our mission driving every decision
  • We challenge assumptions, the status quo, ourselves, and each other
  • We are transparent: in our code, our business partnerships, and our everyday interactions
  • We seek out people from diverse backgrounds and with perspectives different from our own
  • We pair purpose with performance and put people ahead of profit

Our impact is global

  • 700+ paid staff from over 30 countries
  • Thousands of volunteer contributors across six continents
  • 9 global offices: Mountain View, San Francisco, Portland, Vancouver, Toronto, Paris, London, Berlin, and Beijing
  • Hundreds of home offices globally

Our benefits are world-class

  • Flexible work environment (nearly half of Mozillians work remotely)
  • Industry-leading paid parental leave (up to 26 weeks of fully paid leave for childbearing parents and up to 12 weeks for non-childbearing parents)
  • Reimbursement for professional development (up to $3,000/year)
  • A work setup including the latest hardware and software of your choice