Operations Director, Firefox Products
at Mozilla Corporation
Core Product-Firefox
Remote US

As Operations, Director Firefox you will lead the execution of operational business strategies outlined by the Firefox Leadership team. This includes the management and development of an operations team that is fully aligned to the Firefox product group strategies and strategic imperatives.

As a team, we understand that operations teams can naturally stray toward misaligned incentives. As we design an operations team to execute against today's constraints, we are also cultivating a forward-leaning product group even as it challenges our operational processes of today. At scale, this means that even small changes that improve efficiency can create uncertainty for an entire operations team—as it may require rethinking entire roles.

We're envisioning a team that embraces tomorrow's challenges, and doesn't fall into, this trap. Supported by the Product Lead, Firefox Desktop this role will partner to build a resilient, adaptable and growth mentality operational team.

In this role, you will be accountable for proposing organization design and scalable ad, distribution, and ecosystem operations team, and align and integrate partner initiatives into our scorecards such as from the Mozilla marketing team. In addition, you'll help build a forward-thinking team, staffed through an adaptive mix of full-time employees, contract staff augmentations, and 3rd party partnerships.

You'll also define and authoring operational policies that are fair to partners and map to scalable operations teams.

Are you ready to help a non-profit backed company reshape the internet to be pro-user? Join us!

Applications will be accepted through October 15, 2021.

Note: This role is work remote, however, we will pay special care to candidates with a preferred work location in the following U.S. based locations: San Francisco Bay Area, Portland, Oregon, Austin, Texas,  and Seattle, Washington-


  • 12+ years of work experience in strategy and operations roles in a multitude of corporate operations roles such as account management, customer success, sales, and channel development.
  • Experience organization designing as a manager of managers.
  • Experience piloting and scaling new operational capabilities.

Preferred qualifications:

  • Entrepreneurial experience launching/growing a business.
  • MBA degree.
  • Scorecard development and management.


  • 5+years of demonstrated experiences within management consulting firm, corporate strategy, or business operations role at a firm generating over $300M in annual revenue.
  • Experience creating impactful strategic insights using business analytics and presenting findings and recommendations in compelling written documents and slide presentations.
  • Ability to effectively communicate and influence multiple cross-functional partners at all management levels.

About Mozilla

Mozilla exists to build the Internet as a public resource accessible to all because we believe that open and free is better than closed and controlled. When you work at Mozilla, you give yourself a chance to make a difference in the lives of Web users everywhere. And you give us a chance to make a difference in your life every single day. Join us to work on the Web as the platform and help create more opportunity and innovation for everyone online.

Commitment to diversity, equity, inclusion, and belonging

Mozilla understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company’s core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, persons of all sexual orientations, gender identities and expressions.

We will ensure that qualified individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment, as appropriate. Please contact us at hiringaccommodation@mozilla.com to request accommodation.

We are an equal opportunity employer. We do not discriminate on the basis of race (including hairstyle and texture), religion (including religious grooming and dress practices), gender, gender identity, gender expression, color, national origin, pregnancy, ancestry, domestic partner status, disability, sexual orientation, age, genetic predisposition, medical condition, marital status, citizenship status, military or veteran status, or any other basis covered by applicable laws. Mozilla will not tolerate discrimination or harassment based on any of these characteristics or any other unlawful behavior, conduct, or purpose.

Group: B


Why Mozilla?

At Mozilla, we’re serving humanity—by maintaining a safe, open internet—while also helping the individual humans employed here to reach their personal and professional goals. With a relatively small team serving hundreds of millions of people, a culture of exploration, and a commitment to mentorship, opportunities abound to learn and grow at Mozilla.

Our values drive our actions

  • Purpose is built into our work, with our mission driving every decision
  • We challenge assumptions, the status quo, ourselves, and each other
  • We are transparent: in our code, our business partnerships, and our everyday interactions
  • We seek out people from diverse backgrounds and with perspectives different from our own
  • We pair purpose with performance and put people ahead of profit

Our impact is global

  • 700+ paid staff from over 30 countries
  • Thousands of volunteer contributors across six continents
  • 9 global offices: Mountain View, San Francisco, Portland, Vancouver, Toronto, Paris, London, Berlin, and Beijing
  • Hundreds of home offices globally

Our benefits are world-class

  • Flexible work environment (nearly half of Mozillians work remotely)
  • Industry-leading paid parental leave (up to 26 weeks of fully paid leave for childbearing parents and up to 12 weeks for non-childbearing parents)
  • Reimbursement for professional development (up to $3,000/year)
  • A work setup including the latest hardware and software of your choice