User Experience Researcher, Privacy and Security
at Mozilla Corporation
Team:
Core Product-Security
Locations:
Remote US, Remote Canada, Remote Toronto/Vancouver Area

The Company

A lot of companies say they’re “mission-driven”. Our unique corporate structure guarantees that every decision we make upholds our mission: to make sure the internet stays available, safe, and welcoming to everyone. Beholden to neither shareholders nor investors, Mozilla Corporation is wholly owned by the not-for-profit Mozilla Foundation.

The opportunity

The Privacy and Security team at Mozilla is a vanguard for protecting people on the internet. We embody the Mozilla manifesto principle that individuals’ security & privacy are fundamental and must not be treated as optional.

One year after the launch of our flagship product, the Mozilla VPN, the Privacy and Security product team is hard at work building new products to add to our portfolio. Since our products can be used by anyone with internet access, every member of our team has the ability to provide valuable tools to protect users’ data and contribute to a safer internet

Are you passionate about engaging with people at a deep level to understand their experiences, motivations, and behaviors? Do you care about the health of the internet and protecting user’s privacy online? Are you able to balance inspiration, bias, and meticulous research in order to move quickly through the research process? If so, apply to be a researcher on the Privacy & Security User Experience Team!

What you’ll do

  • Contribute to the design, functionality, and features of products that people protect themselves online

  • Craft clear and detailed research plans, be responsible for the execution of the plan including participant recruitment, creating research materials, conducting fieldwork, collecting and analyzing data, and presenting the findings

  • Facilitate a user-centered design and product development process that advocates for users’ needs and perspectives.

What you bring

  • A passion for research and deep empathy toward people

  • A strong understanding of the strengths and shortcomings of different research methods, including when and how to apply them

  • Experience with modern methodologies including user testing, cognitive walkthroughs, user interviews, remote testing, field studies, and surveys

  • An innovative and experimental approach, connecting insights to design, brand, technical requirements, and product strategy

Minimum qualifications

  • Advanced degree, or equivalent experience, in design, human computer interaction, cognitive science, experimental psychology, anthropology, information science, or related field.

  • 1 - 3 years of professional experience in a user research setting.

You may travel ~25% time (5-6 days per month) for research studies and team and company meetings. We support flexible work hours, paid professional development, and have a wellness program that includes child-care assistance.

Commitment to diversity, equity, inclusion, and belonging

Mozilla understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company’s core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, persons of all sexual orientations, gender identities, and expressions.

We will ensure that qualified individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment, as appropriate. Please contact us at hiringaccommodation@mozilla.com to request accommodation.

We are an equal opportunity employer. We do not discriminate on the basis of race (including hairstyle and texture), religion (including religious grooming and dress practices), gender, gender identity, gender expression, color, national origin, pregnancy, ancestry, domestic partner status, disability, sexual orientation, age, genetic predisposition, medical condition, marital status, citizenship status, military or veteran status, or any other basis covered by applicable laws. Mozilla will not tolerate discrimination or harassment based on any of these characteristics or any other unlawful behavior, conduct, or purpose.

Group: D

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Why Mozilla?

At Mozilla, we’re serving humanity—by maintaining a safe, open internet—while also helping the individual humans employed here to reach their personal and professional goals. With a relatively small team serving hundreds of millions of people, a culture of exploration, and a commitment to mentorship, opportunities abound to learn and grow at Mozilla.


Our values drive our actions

  • Purpose is built into our work, with our mission driving every decision
  • We challenge assumptions, the status quo, ourselves, and each other
  • We are transparent: in our code, our business partnerships, and our everyday interactions
  • We seek out people from diverse backgrounds and with perspectives different from our own
  • We pair purpose with performance and put people ahead of profit

Our impact is global

  • 700+ paid staff from over 30 countries
  • Thousands of volunteer contributors across six continents
  • 9 global offices: Mountain View, San Francisco, Portland, Vancouver, Toronto, Paris, London, Berlin, and Beijing
  • Hundreds of home offices globally

Our benefits are world-class

  • Flexible work environment (nearly half of Mozillians work remotely)
  • Industry-leading paid parental leave (up to 26 weeks of fully paid leave for childbearing parents and up to 12 weeks for non-childbearing parents)
  • Reimbursement for professional development (up to $3,000/year)
  • A work setup including the latest hardware and software of your choice